Venga

Provide unparalleled hospitality

Personalized Service

Guest details and preferences at your fingertips

  • Guest profiles with visit, spend, feedback history, preferences, social profiles, and more
  • Guest search to easily find walk-in guests in your database
  • Pre-shift reports to keep your staff in-the-know
  • Surprise and delight options to reward loyal guests

Learn how Boka Group delivers personalized service →

Targeted Marketing

Connect with guests and keep them coming back

  • Guest segmentation based no visits, spend, and purchase history
  • Marketing lists that keep growing through smart, automated tagging
  • Automated email campaigns triggered by guest visits and spend
  • Campaign performance tracking to tie each guest's spend back to your email and social marketing efforts

Learn how Garces Group motivates lapsed guests →

Reputation Management

Hear from guests, improve your relationships, and own your brand

  • Review aggregation and response management across 15+ sites, including OpenTable, Yelp, TripAdvisor, GrubHub, and Facebook
  • Server scorecards to see each server's average rating and reviews
  • Branded and customizable surveys to follow up with guests after they've dined
  • Sentiment analysis to convert reviews to sentiment grades
  • Keyword search analysis to see all reviews based on mentions of menu item, element of ambiance, and more
  • Daily feedback report summarizing all your reviews and ratings

Learn how Farmers Restaurant Group harnesses the power of guest sentiment →

Actionable Analytics

Operate with insights to grow your business

  • Benchmark analysis to compare your restaurant's performance to regional average and industry leaders
  • Weekly reports to summarize your past week and prepare you for what's coming next
  • A menu of automated reports such as no show or cancellation forecasts and guests to contact about holidays or specials

Learn how Ram Restaurant Group employs precise guest feedback →

Integration

Venga is a fully-integrated platform

  • OpenTable, including real-time data sync and write back of Venga intel into GuestCenter
  • POS integrations with 40 POS systems
  • Email marketing two-way integration with popular email marketing systems including Emma and Mailchimp
  • And more