GuestCenter is connected to OpenTable's expansive diner network, which helps you better manage reservations and fill more seats.
- 28M diners in our network. No other reservation service can offer as many covers.
- Book on Your Website. Guests can see real-time availability and reserve a table on your website.
- 600+ Integrations. Be bookable everywhere—including Google, Apple, Eater and TripAdvisor.
You'll have a great show, if you're well prepared.
- Organized Shift Summaries. Share upcoming shift details with your kitchen and wait staff.
- Manager Shift Notes. Add notes to a shift to keep you and your team on the same page.
- New More Control Over Availability. Decide how and when your tables can be booked online. Learn more →
Maximize time and efficiency with our restaurant management software.
- Customizable Floor Map. Easy to set up and make changes on your own.
- Server Sections and Rotations. GuestCenter knows which servers are slammed, so your host can adjust and make better decisions.
- Guest Texts. Send waitlist updates and automatic reservation reminders.
- Automatic Statusing. Create quicker turns with POS-triggered table statuses.
- New Table Categories. Get more covers by letting guests book the bar, patio, and other seating areas. Learn more →
GuestCenter saves useful diner details so you know your guests better and can anticipate their needs.
- Guest History. Know who’s new, who’s returning, and who eats out frequently.
- Guest and Visit Notes. Add private guest and visit notes to help your team deliver great, personalized service and keep track of VIPs.
- Guest Tags. Create your own tags to make adding notes faster and easier.
- Guest Share. Share guest information—like contact info, notes, and preferences—across all your locations.
- Respond to Reviews. Communicate with guests after their dining experience by responding to their feedback.
- OpenTable diners that note they are booking for an occasion spend, on average, 16% more than diners that did not.*
*For parties of 20 or less. Network only. Based on OpenTable POS spend data from U.S. restaurants live with POS integration from July to October 2018.
Reporting and Analytics
We present your data in clear ways, so you can make more informed decisions.
- New Owner App. Check the numbers, make reservations, see shift overviews, add notes, and more! Learn more →
- New POS Integration. Get real-time revenue reporting and automatic table statusing. Learn more →
- Turn Time Analysis. Optimize your turn times to seat more diners with a comparison of average turn times to your restaurant settings.
- Referral & Concierge Reporting. Monitor and recognize referral relationships to continue the stream of referral business.
- Insightful Reports. See what’s working and what isn't with detailed reporting you can’t find anywhere else.
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Plus, you'll also get...
- Reservation management Make and edit reservations from anywhere.
- Waitlist management Keep your waitlist moving, and text guests when their table is ready.
- Credit Card vaulting Holding reservations with Credit Cards can help reduce no-shows and cancellations.
- Passcode protection Control access to sensitive information and settings.
- Wireless chit printing Print guest information onto chits for your servers.
- Integrations and APIs Sync your OpenTable data with your loyalty, reporting, and marketing systems.
- Recommended table assignments Our system recommends table assignments so you can seat guests faster.
- Table blocking Easily save tables for walk-ins and VIPs.
- Holiday promotions Participate in Restaurant Week and holiday promos.
- Reservation timeline view Quickly see where you can fill open gaps.
- Alerts and notifications See reservation changes in real time.
- Multiple floor plans Quickly toggle between different floor plans.